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Swiss Youth Hostels

Schaffhauserstrasse 14
P.O. Box
8042 Zurich
Switzerland
Phone: +41 44 360 14 14 / Fax: +41 44 360 14 60
www.youthhostel.ch
www.facebook.com/youthhostel.ch

Contact per e-mail:

General inquiries / member department: contact@youthhostel.ch

Booking center for youth hostels wordwide: booking@youthhostel.ch

Marketing: marketing@youthhostel.ch

Head office buisness hours:

Monday - Friday: 08:00 - 17:00hrs

Directory enquiries:

Monday - Friday: 08:00 - 18:00hrs

Swiss Youth Hostels

Hostelling International Quality System HI-Q

Hostelling International member associations are obliged to comply with the internationally agreed standards.

The HI Quality Management System (HI-Q) is currently being introduced worldwide. HI-Q enables youth hostels to offer consistently high standards which can be improved on an ongoing basis so as to provide guests with the most enjoyable stay possible. HI-Q has two levels: level 1 is oriented towards the quality of all activities involving interaction with the guest, while level 2 focuses on management and planning activities.

Hostelling International set itself the target of working with a quality management system throughout the world in all 332 key hostels by 2010. To date, 76 per cent of all key hostels have attained this target. All 3,800 HI hostels will use a QM system by the year 2015. 454 hostels in 44 countries were under contract with HI-Q by the end of 2011. A further 440 hostels are also still working with other systems. A total of around 23% are already attaining this target.

All of the establishments managed by the Swiss Youth Hostels as well as the Zurich administrative office are certified.

Quality Programme for Swiss tourism

The quality seal of approval for Swiss tourism stands for the “software” in tourism, i.e. service quality. It distinguishes hostels that work continuously to ensure quality and offer their guests the best possible experience each and every day.

All of the establishments managed by the Swiss Youth Hostels as well as the Zurich administrative office are certified.

The three Q-levels – Your quality guarantee

  • Level I focuses on quality developments, and is dedicated in particular to service quality. Randomly, the entreprises are controlled on site.
  • Quality Seal level II focuses on quality assurance. All entreprises with the QII are regulary controlled by external test persons.
  • Level III is awarded to enterprises which implement a comprehensive and internationally-recognised quality management system.

European Eco-Label and ibex fairstay-Label

The European Eco-Label confirms that the enterprise to which the label was awarded reduces its consumption of energy, water and waste, uses environmentally friendly materials, and buys environmentally compatible goods.

The leading Swiss label for sustainability « ibex fairstay » (formerly « Steinbock-Label ») stands for personally and independently tested quality in the fields of management, economic effiency, ecology, social awarness as well as for regional and culturell engagement and in this way for sustainable experiences during your vacation.